Q: WHY DO YOU NOT ANSWER THE PHONE RIGHT AWAY?
A: We are a small family owned business. We have a kids, parents and other family members that often require our attention. Our office staff is usually just one (1) person. We also do not provide pricing over the phone (see next question.) With today's technology, text and email are the easiest ways to get in touch with us and to respond in a timely manner.
Q: WHY CAN'T I GET PRICING OVER THE PHONE?
A: We do not provide pricing over the phone because we are human and sometimes make mistakes. We only provide pricing via email or with a written estimate so that not only do we have a record of it, but so that you do as well.
Q: WILL I STILL HAVE WEEDS IF YOU SPRAY MY YARD?
A: Short answer is yes, it is a possibility. We cannot guarantee a 100% weed-free lawn with just our treatments alone. A weed-free lawn also requires proper care and maintenance by the homeowner, including but not limited to: watering, mowing at the proper height, etc. We will do everything we can to make sure your lawn is healthy, green and weed-free, but we need your help in achieving that as well.
Q: WHY DO YOU MOW MY LAWN WHEN IT IS WET?
A: As a professional lawn care service our clients expect us to keep their grass mowed on schedule. This requires us to make good judgement calls on when to delay a mow. During months of the year when your lawn is actively growing it is better for us to come out and mow the lawn wet than it is to skip the lawn and run the risk of it going multiple weeks without a cut. There are times when ruts may be created in your lawn due to the lawn being wet when mowed. These ruts are almost always temporary and self fix as the lawn dries out.
If you ever feel like your lawn is too wet to be mowed on your scheduled day please contact us right away and we will be happy to pause your service. We do our best to make the best decision for our clients but because of the subjectivity of this type of situation it can be hard to get right every time for every client’s preferences.
Q: HOW DO YOU DETERMINE THE HEIGHT THAT YOU CUT MY LAWN?
A: We determine what height to cut your lawn by a number of factors but most commonly it is based on the time of year. When we begin mowing your lawn in the spring we will mow it slightly lower than we do in the summer. As the temperatures warm up your grass usually needs to be cut higher in order to combat the heat. During the hot summer months, we mow your lawn very high allowing it to be as thick and green as possible. As the weather transitions to the cooler fall months, we will slowly begin to cut the lawn a little shorter each week. If you would like your lawn cut higher or shorter at any time please contact our office and we will do our very best to cut your lawn at the height you prefer.
Q: WHAT HAPPENS IF DAMAGE IS CAUSED ON MY PROPERTY?
A: Contact us! Any time you see potential damage that may have been caused by our mowing crews please let us know right away. We have vendors and staff members to handle these situations. Please do not contact an outside vendor for the repair before contacting us.
Q: HOW NORMAL IS FENCE DAMAGE?
A: Fence damage is common. We do our best to avoid any mishaps but it occasionally does happen. Many fences are not properly engineered with lawn mowing in mind. If your fence has pickets with grass going along them instead of some kind of runner it is very common for trimmer line from the weed eater to create a line and eventual divot in the fence pickets that gets worse over time. A board on board fence makes this even more likely if there is not a runner at the bottom of the fence.
Gates are the most common area of damage. If you ever have a question about your fence and potential damage please contact our office right away and we will have someone out to assess the damage and set up any repairs if needed.
Q: WHY DO THE MOWERS MOVE SO FAST?
A: We use high-end commercial grade lawn mowers. These mowers are the best you can buy and generally cost 2-3 times what an average mower costs. We use Stand On mowers which are similar to a Zero Turn mower. They are made to move at a much faster pace than a standard walk behind or riding mower. The key is to ensure that blades are nice and sharp. That is why we sharpen our blades very often.
Q: DO YOU PROVIDE SERVICE ON WEEKENDS?
A: We do not use Saturday and Sunday as a regularly scheduled mowing day. We use them as a make up day in the case of weather delays we may have had throughout the week and in more rare cases to make up for other possible delays. Our office is closed on Saturday and Sunday as well (see answer regarding why we don't answer the phone right away.)
Q: CAN I CHOOSE MY OWN MOW DAY?
A: We try to accommodate clients on a mow day of their choice however, the day we mow your lawn each week is generally based on the location of your property. We are normally in locations multiple days per week but this is not always the case.
Q: DO YOU STRING TRIM (WEED EAT/WEED WHACK) FLOWER BEDS?
A: Short answer is NO. Our mow crews provide mowing service to all areas of your property that would be considered “the yard”. Areas that are enclosed by a border or that have shrubbery are considered to be flower/landscape beds and would require landscaping services. Our professional mowing crews are experts at one thing, mowing grass. We have expert Landscape options available for areas that would not be considered “the yard” and may require more detail than just mowing grass. Contact us for an estimate for those services.
Q: SERVICE DAYS
A: We work Monday through Friday. If necessary, we will use Saturdays or Sundays to help make up for any rain delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day.
Q: RAIN DELAYS AND HOLIDAYS
A: Because we follow a strict schedule, we don’t have the luxury of “taking off” when it lightly rains. We do give our employees time off to spend major Holidays with their families. We mow in light rain or after the rains subsides. Be aware that only you can make a judgment if it is too wet to mow on rainy days. You must CALL, TEXT OR EMAIL US IN ADVANCE TO SKIP A MOW, NOW WHEN WE SHOW UP, otherwise, a trip charge MAY apply. If you skip a service, your next mow will be your next scheduled day. Typically, if it rains heavily throughout the day, we will be there the next day, weather permitting. If it rains any day in the week prior to your mow day, your mow day could be pushed forward one day as we work to get back on schedule. We do not skip unless requested, if we do skip or miss a service day, we will contact you to inform you why we were unable to make it out for your scheduled mow day.
Q: SCHEDULE CHANGES AND/OR SKIPS
A: If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, text or e-mail us at [email protected]. We will make every effort to make the change if you contact us within 24 hours, but with no guarantees. After a skip, your service will be picked back up on the next scheduled service date for your yard. Unless it is due to standing water or visible softness of ground, our crews WILL NOT decide if your yard needs to be cut, so you will need to notify us to cancel or skip a scheduled mowing.
Q: SERVICE ISSUES
A: We strive for your complete satisfaction with every service we provide. While we are unable to give refunds or credits, we will send the crew back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours of the service. Otherwise, we will consider the work satisfactory. If you contact us after 24 hours, we will talk to our crew about your complaint in order that it will be corrected on your next service.
Q: PROPERTY DAMAGE
A: If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, within 3 days, so we can make a timely professional repair at our expense. **We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.** If we are unable to repair the problem professionally we will make arrangements to hire someone who is qualified.
Q: YARD ACCESS
A: Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. Sorry, we are unable to send our crews back or issue any credit for not mowing or not treating inside a locked fenced area.
Q: PET/YARD DEBRIS
A: We appreciate your letting us know if you have any pets that are kept outside so that the crews will be aware of them. Our crews will NOT service the area where a pet is outside due to safety issues. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to our workers and others. Serious damage can occur to your property, our equipment or our crews.
Q: BI-WEEKLY SERVICE
A: Bi-weekly services are not offered during the rainy season (Spring and Fall.) Your yard growth may vary due to a variety of conditions, i.e. watering intervals, fertilizing schedules, etc. We also will not cut the grass shorter than industry-accepted standards, which recommends only cutting 1/3 off the grass height each mowing. Bi-weekly servicing lends itself to such problems and complaints as the following: thatch build-up, grass clumps, excessive grass clippings, grass lines or ridges which appear that we skipped while mowing, and the appearance of an uneven cut in the yard. We do allow bi-weekly services during periods of little to no rain. Unfortunately, we will not be able to send crews back to correct these issues or guarantee these services as we do on our weekly services.
A: We are a small family owned business. We have a kids, parents and other family members that often require our attention. Our office staff is usually just one (1) person. We also do not provide pricing over the phone (see next question.) With today's technology, text and email are the easiest ways to get in touch with us and to respond in a timely manner.
Q: WHY CAN'T I GET PRICING OVER THE PHONE?
A: We do not provide pricing over the phone because we are human and sometimes make mistakes. We only provide pricing via email or with a written estimate so that not only do we have a record of it, but so that you do as well.
Q: WILL I STILL HAVE WEEDS IF YOU SPRAY MY YARD?
A: Short answer is yes, it is a possibility. We cannot guarantee a 100% weed-free lawn with just our treatments alone. A weed-free lawn also requires proper care and maintenance by the homeowner, including but not limited to: watering, mowing at the proper height, etc. We will do everything we can to make sure your lawn is healthy, green and weed-free, but we need your help in achieving that as well.
Q: WHY DO YOU MOW MY LAWN WHEN IT IS WET?
A: As a professional lawn care service our clients expect us to keep their grass mowed on schedule. This requires us to make good judgement calls on when to delay a mow. During months of the year when your lawn is actively growing it is better for us to come out and mow the lawn wet than it is to skip the lawn and run the risk of it going multiple weeks without a cut. There are times when ruts may be created in your lawn due to the lawn being wet when mowed. These ruts are almost always temporary and self fix as the lawn dries out.
If you ever feel like your lawn is too wet to be mowed on your scheduled day please contact us right away and we will be happy to pause your service. We do our best to make the best decision for our clients but because of the subjectivity of this type of situation it can be hard to get right every time for every client’s preferences.
Q: HOW DO YOU DETERMINE THE HEIGHT THAT YOU CUT MY LAWN?
A: We determine what height to cut your lawn by a number of factors but most commonly it is based on the time of year. When we begin mowing your lawn in the spring we will mow it slightly lower than we do in the summer. As the temperatures warm up your grass usually needs to be cut higher in order to combat the heat. During the hot summer months, we mow your lawn very high allowing it to be as thick and green as possible. As the weather transitions to the cooler fall months, we will slowly begin to cut the lawn a little shorter each week. If you would like your lawn cut higher or shorter at any time please contact our office and we will do our very best to cut your lawn at the height you prefer.
Q: WHAT HAPPENS IF DAMAGE IS CAUSED ON MY PROPERTY?
A: Contact us! Any time you see potential damage that may have been caused by our mowing crews please let us know right away. We have vendors and staff members to handle these situations. Please do not contact an outside vendor for the repair before contacting us.
Q: HOW NORMAL IS FENCE DAMAGE?
A: Fence damage is common. We do our best to avoid any mishaps but it occasionally does happen. Many fences are not properly engineered with lawn mowing in mind. If your fence has pickets with grass going along them instead of some kind of runner it is very common for trimmer line from the weed eater to create a line and eventual divot in the fence pickets that gets worse over time. A board on board fence makes this even more likely if there is not a runner at the bottom of the fence.
Gates are the most common area of damage. If you ever have a question about your fence and potential damage please contact our office right away and we will have someone out to assess the damage and set up any repairs if needed.
Q: WHY DO THE MOWERS MOVE SO FAST?
A: We use high-end commercial grade lawn mowers. These mowers are the best you can buy and generally cost 2-3 times what an average mower costs. We use Stand On mowers which are similar to a Zero Turn mower. They are made to move at a much faster pace than a standard walk behind or riding mower. The key is to ensure that blades are nice and sharp. That is why we sharpen our blades very often.
Q: DO YOU PROVIDE SERVICE ON WEEKENDS?
A: We do not use Saturday and Sunday as a regularly scheduled mowing day. We use them as a make up day in the case of weather delays we may have had throughout the week and in more rare cases to make up for other possible delays. Our office is closed on Saturday and Sunday as well (see answer regarding why we don't answer the phone right away.)
Q: CAN I CHOOSE MY OWN MOW DAY?
A: We try to accommodate clients on a mow day of their choice however, the day we mow your lawn each week is generally based on the location of your property. We are normally in locations multiple days per week but this is not always the case.
Q: DO YOU STRING TRIM (WEED EAT/WEED WHACK) FLOWER BEDS?
A: Short answer is NO. Our mow crews provide mowing service to all areas of your property that would be considered “the yard”. Areas that are enclosed by a border or that have shrubbery are considered to be flower/landscape beds and would require landscaping services. Our professional mowing crews are experts at one thing, mowing grass. We have expert Landscape options available for areas that would not be considered “the yard” and may require more detail than just mowing grass. Contact us for an estimate for those services.
Q: SERVICE DAYS
A: We work Monday through Friday. If necessary, we will use Saturdays or Sundays to help make up for any rain delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day.
Q: RAIN DELAYS AND HOLIDAYS
A: Because we follow a strict schedule, we don’t have the luxury of “taking off” when it lightly rains. We do give our employees time off to spend major Holidays with their families. We mow in light rain or after the rains subsides. Be aware that only you can make a judgment if it is too wet to mow on rainy days. You must CALL, TEXT OR EMAIL US IN ADVANCE TO SKIP A MOW, NOW WHEN WE SHOW UP, otherwise, a trip charge MAY apply. If you skip a service, your next mow will be your next scheduled day. Typically, if it rains heavily throughout the day, we will be there the next day, weather permitting. If it rains any day in the week prior to your mow day, your mow day could be pushed forward one day as we work to get back on schedule. We do not skip unless requested, if we do skip or miss a service day, we will contact you to inform you why we were unable to make it out for your scheduled mow day.
Q: SCHEDULE CHANGES AND/OR SKIPS
A: If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, text or e-mail us at [email protected]. We will make every effort to make the change if you contact us within 24 hours, but with no guarantees. After a skip, your service will be picked back up on the next scheduled service date for your yard. Unless it is due to standing water or visible softness of ground, our crews WILL NOT decide if your yard needs to be cut, so you will need to notify us to cancel or skip a scheduled mowing.
Q: SERVICE ISSUES
A: We strive for your complete satisfaction with every service we provide. While we are unable to give refunds or credits, we will send the crew back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours of the service. Otherwise, we will consider the work satisfactory. If you contact us after 24 hours, we will talk to our crew about your complaint in order that it will be corrected on your next service.
Q: PROPERTY DAMAGE
A: If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, within 3 days, so we can make a timely professional repair at our expense. **We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.** If we are unable to repair the problem professionally we will make arrangements to hire someone who is qualified.
Q: YARD ACCESS
A: Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. Sorry, we are unable to send our crews back or issue any credit for not mowing or not treating inside a locked fenced area.
Q: PET/YARD DEBRIS
A: We appreciate your letting us know if you have any pets that are kept outside so that the crews will be aware of them. Our crews will NOT service the area where a pet is outside due to safety issues. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to our workers and others. Serious damage can occur to your property, our equipment or our crews.
Q: BI-WEEKLY SERVICE
A: Bi-weekly services are not offered during the rainy season (Spring and Fall.) Your yard growth may vary due to a variety of conditions, i.e. watering intervals, fertilizing schedules, etc. We also will not cut the grass shorter than industry-accepted standards, which recommends only cutting 1/3 off the grass height each mowing. Bi-weekly servicing lends itself to such problems and complaints as the following: thatch build-up, grass clumps, excessive grass clippings, grass lines or ridges which appear that we skipped while mowing, and the appearance of an uneven cut in the yard. We do allow bi-weekly services during periods of little to no rain. Unfortunately, we will not be able to send crews back to correct these issues or guarantee these services as we do on our weekly services.